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Transparency of the Regulatory System The World Bank Group advises developing country governments of the importance of transparency in regulatory systems, and of the potential risks that weak transparency can have on development objectives. It also uses its own rankings to assess how conducive a country’s policy and institutional framework is to fostering poverty reduction, sustainable growth, and the effective use of development assistance. The World Bank Group’s annual report also includes indicators on a number of regulatory-related factors, such as,, and. To learn about the transparency of regulatory systems in countries of interest, see the “Transparency of the Regulatory System” section of each country’s. Expropriation and Compensation The World Bank Group is active in of the world’s most challenging political and economic environments, including where risks of expropriation may be present. To learn about policies regarding expropriation in countries of interest, see the “Expropriation and Compensation” section of each country’s. To learn about options for insuring against expropriation, you may wish to review the products offered by the U.S.
Government’s and the World Bank Group’s. If in need of assistance with mediation and dispute settlement, see the services offered through the World Bank Group’s. Dispute Settlement PROJECT PROCUREMENT Procurement Regulations set out three scenarios for how complaints are to be treated: • Documents are used, as explained in Paragraphs 3.26, 3.29 and 3.31 and “Annex III. Procurement-related Complaints” of the document “”, and in the document “”; • Procurements under an Alternative Procurement Agreement (APA) in which the procurement rules and procedures of a multilateral or bilateral agency, or the Borrower, are applied, as explained in Paragraphs 2.4 and 3.30; • Procurements under national procurement procedures of the Borrower, as explained in Paragraphs 5.3, 5.6 and 3.30.
Complaints under scenarios 2 and 3 above are outside the purview of the World Bank. Complaints under scenario 1 above are within the purview of the World Bank.
As described in the document “”, a complaint should first be addressed to the Borrower, and may challenge: • The Borrower’s selection documents, including: prequalification, initial selection, request for bids, requests for proposals documents; • the Borrower’s decision to exclude an Applicant/Bidder/Proposer/Consultant from a procurement process prior to award; and/or • the Borrower’s decision to award the contract following transmission of unsuccessful Bidder/Proposer/Consultant in the Notice of Intention to Award. Timely submission of accurate and complete information is critical to ensuring accurate review of the complaint, and to receiving all avenues of recourse – including project standstill periods following notification of the intention to award the contract – to which complainants are entitled. If a complainant is not satisfied with the explanation from the borrower, they may request a formal debrief from the World Bank. The request should be addressed to the Accredited Practice Manager for the World Bank’s Global Governance Practice (if name and contact information are unclear, American firms can inquire with the ). Debriefings are held after publication of the Public Notice of Award, consistent with para 3.9 (c) of Annex III. Debriefings focus solely on the complainant’s bid. They do not include discussion or comparison of proposals, financial or cost information, or evaluation scoring or ranking of other bidders.
Allegations of fraud and corruption should be reported to the World Bank Group's through their. Refer to “Annex IV. Fraud and Corruption” of the document “” for more information. Investment disputes should be referred to the World Bank Group’s. The World Bank’s is designed to support communities negatively affected by WBG funded projects.
While technically procurement-related complaints can be submitted through the GRS, responses will be slower and less effectively addressed than if submitted through the specialized procurement complaint mechanisms outlined in “Annex III. Procurement-related Complaints” of the document “”. To learn about dispute settlement mechanisms in countries of interest, see the “Dispute Settlement” section of each country’s.
CORPORATE PROCUREMENT Complaints regarding solicitation requirements should be reported to the Procurement Officer identified on the solicitation documents in writing at least five days prior to the bid/proposal submission date. As outlined in “Section 14. Award Debriefing and Protest Procedures” of the ””, unsuccessful bidders that wish to protest an award should submit their protest to the Chief of Corporate Procurement in writing by postal mail to The World Bank Group, 1818 H Street NW, Washington, DC 20433, USA, or by email to to explain the basis of the protest within 10 business days (the “Notice Period”) of the Bank Group’s issuance of the solicitation, addendum, notice of award or other action of the Bank Group related to the solicitation. Protest notifications must include full contact information of the unsuccessful bidder, the Bank’s solicitation number, a detailed statement of all factual and legal grounds for the protest and an explanation of how the protestor was prejudiced, and copies of relevant documents supporting the protestor’s statement. Upon receipt of a written protest, the Chief of Corporate Procurement will provide the protestor with a written acknowledgement, initiate a review of the protestor’s allegations, and following the conclusion of the review provide the protestor with formal written notification of the decision and the basis upon which it was made.
A decision will be final and conclusive unless, within 10 business days from the date of receipt of the decision, the protestor files a written appeal with the Vice President, Budget, Planning and Strategy by postal mail, with a copy sent to the Chief of Corporate Procurement, both at The World Bank Group, 1818 H Street NW, Washington, DC 20433, USA. The Vice President’s determination will be final and conclusive. The World Bank Group does not routinely debrief unsuccessful bidders in corporate procurement selections. However, in the case of highly technical or complex awards, a debriefing may be conducted upon written request from an unsuccessful bidder.
Debriefings focus solely on the offeror’s proposal/bid. They do not include discussion of proposals/bids, financial or cost information, or evaluation scoring or ranking of other offerors. Allegations of fraud and corruption should be reported to the World Bank Group's through their.
PRIVATE SECTOR SOLUTIONS IFC operates in many respects like a private sector financial institution. IFC funded projects are private sector initiatives and as such are not subject to the procurement rules and processes that govern public works projects.
Selection of partners, and decisions on whether to enter into a private sector endeavor, are based primarily on the assessment of the IFC project team. Questions, concerns and complaints regarding IFC decisions are directed to the project team itself and are not subject to outside/independent review, except in the case of social and environmental issues raised by affected communities (which are referred to the ).
Allegations of fraud and corruption should be reported to the World Bank Group's through their. Investment disputes should be referred to the World Bank Group’s.